Computer Helpdesk Technician Computer Helpdesk Technician


Seward County Community College is a two-year institution offering 45 programs of study, including Adult Basic Education, certificate programs and Associate of Arts, Science, General Studies and Applied Sciences degrees. Ranked in the top 5% of more than 1,100 accredited community colleges in the U.S.  by the Aspen Institute, SCCC serves a student body of 2,500+ students ranging in age from 15 to 85, in a county with the highest foreign-born percentage population in the U.S., and a rural service area of about 50,997 in seven Southwest Kansas counties as well as neighboring counties in southeastern Colorado, the Oklahoma and Texas Panhandles.


Help desk support will manage and respond to all tickets logged in the IT ticketing system. Support and maintain physical and virtual computer systems, peripheral devices, website and portal, audio/video equipment, application support, integration requests, and programming/scripting as necessary. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software on any system. Employee will also troubleshoot all customer issues in a timely and accurate fashion and provide end user training and assistance when required. Escalation of unresolved issues will need to be reported immediate for prompt response from the IT department.


Associate degree, completion of a vocational certificate or completion of a specialized and extensive in-house training or apprenticeship program. Two to five years of related experience.

Essential Functions

  • Respond to Help Desk support tickets, assisting customers, and IT management requests.
  • Installs, repairs and upgrades computer/website/portal hardware and software.
  • Provide setup of Audio/Video (A/V) equipment; assisting with troubleshooting classroom A/V; traveling to different campus buildings to support customers.
  • Research and investigates new technology to support the college and its mission.
  • Designs and updates media for local cable access channel and digital signage.
  • Support all students and employees with any reasonable request.
  • Implement new technology to aid in software installation and upgrades.
  • Perform other related duties as assigned.
  • Researches and investigates new technology to increase time-to-delivery of services and to support the college community.



Competitive salary. Participation in college Flexible Benefits program which includes options for single and family health and dental coverage, optional insurances, and reimbursement accounts. Other benefits include: income protection insurance; matching annuity; SCCC tuition reimbursement for employee and dependents; annual and sick leave allowances and participation in social security (FICA) and state retirement programs (KPERS).

Salary Range:  Hourly Commensurate to education and experience

Position Status:  Full-time

Application Priority Deadline:  Open Until Filled

Start Date:  ASAP 

  • We regret that the College is unable to sponsor employment Visas or consider individuals on time-limited Visa status.
  • Successful applicant will be required to pass a criminal background check prior to employment.
  • Separate application required for additional or future openings.


Applications may be emailed to, faxed to 620-417-1124 or mailed.  Direct inquiries to Human Resources at 620-417-1123.

How to Apply  

To be considered, all of the following materials must be submitted to the address below:

  1. Completed and signed Seward County Community College application. Click HERE
  2. Job-related resume including contact information for three professional references.
  3. Copies of transcripts from highest post-secondary institution (unofficial are accepted) and copies of any relevant certifications, if applicable.


**If employed, official transcripts will be required within 30 days.  (Foreign transcripts must be translated and evaluated to determine equivalency to U.S. standards). 

If any of the required materials are not submitted with your application packet, your application will be deemed incomplete and will not be forwarded to the committee for screening.  Please notify Human Resources if you require any special accommodation(s) in meeting these requirements. 

Mailing Address:

Human Resources Office

Computer Help Desk Technician

Seward County Community College

PO Box 1137

Liberal KS 67901-1137

More information about Seward County Community College can be found at  SCCC Facts:  

Selection Process

The search committee will conduct all minimum qualification appraisals as set forth on the position announcement and job description and reserve the right to limit the number of interviews granted.  Meeting the minimum qualifications for a position does not assure the applicant an interview.  Applicants selected for an interview will be notified of the time and place of the interview.  Interviews are usually conducted on campus by the search committee.  Additional interviews and/or teaching demonstrations may be required.

Clery Act Campus Safety and Security Report 

All qualified applicants are encouraged to apply.

Equal Opportunity Employer/ Drug Free Campus

FMLA English 

FMLA Spanish 

Staging Enabled